Refund policy

1. Return Period

At Kicksaro, customer satisfaction is important to us. We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a return or refund.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The product must be unused and unworn.

  • The item must be in its original condition.

  • Shoes must be returned in their original shoebox and packaging.

  • All original tags and accessories must be included.

  • Proof of purchase or order confirmation is required.

Items showing signs of wear, damage caused by improper use, or missing original packaging may not qualify for a return.

3. How to Request a Return

To start a return, please contact us at support@kicksaro.shop with the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return.

  • Photos of the product, if it is damaged or defective.

Our support team will review your request and provide return instructions, including the return shipping address. Please do not send items back without contacting us first.

4. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or personal preference.

  • If you receive an incorrect, damaged, or defective product, Kicksaro will cover the return shipping costs.

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@kicksaro.shop.

Please include your order number and clear photos of the issue. We will review the situation and arrange an appropriate replacement or refund at no additional cost.

7. Exchanges

We accept exchanges within 30 days of delivery, subject to product availability and return eligibility. If you need a different size or product, please contact our customer support team for assistance.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation. Once shipped, the standard return policy will apply.

9. Non-Returnable Items

Items that have been worn, washed, damaged through customer misuse, or returned without their original packaging may not be eligible for a refund.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Kicksaro
Email: support@kicksaro.shop
Phone: +1 212-228-8472
Address: 350, Port Byron, NY 13140, USA

We are happy to assist you with your return and refund requests.